HOW IT WORKS
How to Order Custom Earplugs
Every pair is made to fit your ears, so we’ll need an impression—a cast—of each ear. You can order online first or visit us before deciding. Either way, we’ll guide you through the process.
READY TO ORDER?
Order Online First
Choose your earplugs, colours and options in our online store. After ordering, visit us for your included ear impressions in Burnaby or Surrey—or send impressions from a hearing professional near you.
Choose Your EarplugsWANT GUIDANCE?
Meet With Us First
Book a visit to our Burnaby or Surrey location. We’ll help you choose the right earplugs, take your impressions at no extra charge with your earplug order, and help you complete your purchase.
Book a Visit▼
Whichever way you start, here’s what happens next.
step 1:
Get Ear Impressions
Visit us in Burnaby or Surrey for impressions included with your earplug order, or have a hearing professional near you take them and send them to us.
step 2:
We Make Your Earplugs
Once we have your order and suitable impressions, we handcraft your earplugs to fit your ears.
step 3:
Delivered to Your Door
We ship your finished earplugs with instructions and send you tracking information when your order leaves us.
Sending Us Your Impressions?
If you’re having impressions taken by a hearing professional near you, mail them to us with your full name and order number.
Before You Send Them
Pack your impressions securely in a small, sturdy box. Include your full name and order number inside so we can match them to your order.
Sending by Canada Post
Vancouver Custom Earplugs
PO BOX 13018
Surrey, BC, Canada
V3X 0J8
Sending by FedEx or Another Courier
Vancouver Custom Earplugs
15388 24 Avenue, Unit 202
Surrey, BC, Canada
V4A 2J2
We recommend a shipping service with tracking. Once you’ve sent your impressions, email us the tracking number.