I cannot recommend this place enough. I would give them more stars if they were available. Sharing my experience below (be forewarned, it is a long read), but the summary is that this was one of the best customer service experiences of my life and the product itself is quite literally life changing for me.=======================My experience:For context, I'm someone who is very easily overwhelmed by sound which is disruptive to my everyday life and causes a high baseline level of anxiety (humming and beeping appliances are my nemeses).I've attempted multiple different solutions to curb this issue:- foam earplugs: painful after a few hours, must be replaced every day or if it gets wet, wasteful, and expensive per use- reusable earplugs: not as effective, also painful after a few hours, strangely irresistible to my dog who hunted down and destroyed two successive pairs in their protective casings, expensive for how unimpressively they work and how tasty my dog finds them- noise cancelling headphones: must have something playing to cancel out noise effectively which nullifies their usefulness when I want quiet and can't comfortably be worn to sleepI finally decided to bite the bullet and shell out the money for what I hoped would be a more permanent solution to my problem, which proved to be the correct decision. This rivals getting Lasik as one of the best decisions I've made for my well-being.I had an in-person consultation with Jamie, who was wonderful throughout this entire experience. The consultation itself included getting a cast done of my ear canal and discussing my options.I chose the Drifters, as they have their highest level of noise reduction (on par with their other filter-free/solid models), are a softer silicone (comfortable for sleeping and daily wear), and have a low profile (making them, again, great for sleeping but also very discrete for daily wear if that's important to you). I made the order and was told the finished product would arrive in 2 weeks.The 2 weeks passed and I got a call from Jamie that they could be picked up at the store (already a very nice thing to do, as they would otherwise take longer to then be shipped to my home and he thought [correctly] that I might want to pick them up sooner since I'm local).After I wore the earplugs for a few days, I noticed that they didn't fit quite as snuggly as I expected them to, and that they hurt my ears if I wore them long enough. Unsure if this was an issue with the earplugs or simply user error, I contacted the store. They were extremely helpful, gave me some tips, and told me to contact them right back if the problem was still occurring.This is where they really went above and beyond. The problem did continue to occur, but I did not contact them back for a few more weeks because of work and general burnout. I finally managed to reach out to Jamie, who let me know that, though I hadn't gotten back to him, he'd followed up on my file anyway to see if he could spot any issues and ended up noticing that the photo of the order didn't look exactly like the photo of the cast he'd taken. It turns out that the supplier had accidentally sent me the wrong order. He had them remake my order and send it to me.He told me all this when I called, and that, since he'd placed that replacement order about 2 weeks ago, it should be getting to me soon. Serendipitously, it arrived within 2 hours of that call.Now, for the earplugs themselves:- They fit me perfectly and so are extremely comfortable. I wear them near constantly and often forget I have them in.- While they mute sound, unlike foam earplugs, what does come through is not muffled. For me, this is wonderful because it means I can still hear important things like overhead airport announcements, sirens when driving, or my violin as I practice.- Bonus: They are easy to clean and my dog has shown no interest in them.I am extremely happy with my purchase. Thank you to Jamie and the rest of the team for helping to make the world a more accessible place.