Privacy Policy
Last updated: November 11, 2026
Vancouver Custom Earplugs respects your privacy. This policy explains how we collect, use and share personal information when you visit our website, contact us, book an appointment or use our services.
1. Information we collect
Depending on how you interact with us, we may collect:
- Contact information: your name, email address, telephone number and mailing address.
- Enquiries and appointments: messages, booking details and photographs or other information you choose to send us.
- Orders and service records: products purchased, transaction details, delivery information and warranty or support requests.
- Fitting information: ear impressions, digital scans and relevant information about your ears, fit and intended use, when needed to provide our custom products.
- Website activity: your IP address, browser and device information, pages visited, referring websites and interactions with our website.
Please provide only information relevant to your enquiry or service.
2. How we use information
We use personal information to respond to enquiries, arrange appointments, make and deliver custom products, process orders, provide support and maintain necessary business records.
We also use website information to understand how visitors use our site, improve its usability, protect against misuse and measure marketing activity.
We send promotional emails with your consent or as otherwise permitted by law. You can unsubscribe using the link in those emails or by contacting us.
3. Cookies, analytics and tracking
Our website uses cookies and similar technologies. Some support website functions; others help us understand website activity or support marketing.
Our current tools include:
- Google Analytics: helps us understand visits, traffic sources and website activity.
- Microsoft Clarity: uses interaction data, heatmaps and session replays to help us understand how visitors navigate and use our pages.
- Google, Meta and X advertising tags: can measure visits and actions and support advertising audiences or personalised advertising, depending on their configuration and your settings.
- Klaviyo: supports email marketing and related website activity tracking.
These tools may collect technical information and online identifiers and share them with their providers. Advertising tags may operate even when we are not running an advertising campaign.
For details about provider practices and available controls, see Google’s explanation of partner-site data, the Microsoft Privacy Statement, Meta’s Privacy Policy and X’s Privacy Policy.
You can manage cookies through your browser and advertising preferences through the relevant providers. Blocking cookies may affect some website functions and does not necessarily prevent every form of tracking.
4. When we share information
We share information as needed with providers that support our website, bookings, communications, payments, delivery and other business operations. These include Shopify for our online store, Acuity Scheduling for appointments and Klaviyo for email services.
Analytics and advertising providers may also process website information under their own privacy policies, as described above.
We may disclose information where required or permitted by law, including to respond to a valid legal request.
Some providers process or store information outside British Columbia or Canada. Information processed elsewhere may be subject to that jurisdiction’s laws and lawful access by its authorities.
Linked websites and third-party services may have additional privacy notices explaining their own practices.
5. Protection and retention
We use reasonable safeguards appropriate to the sensitivity of the information. No method of electronic transmission or storage is completely secure.
We retain information for as long as reasonably necessary for the purposes described here, including ongoing service, fitting records, warranties and applicable legal or professional obligations. When information is no longer needed, we securely dispose of it or make it non-identifying.
6. Your choices and privacy requests
You can contact us to request access to your personal information, ask for corrections, withdraw consent or raise a privacy concern.
Some requests are subject to legal exceptions and retention requirements. Withdrawing information necessary for a particular service may affect our ability to provide that service. We will explain any applicable limitations and may need to verify your identity before responding.
We seek appropriate consent for the information we collect and how we use it, taking its sensitivity into account.
If we cannot resolve your concern, you can contact the Office of the Information and Privacy Commissioner for British Columbia.
7. Contact us
For privacy questions or requests, contact:
Privacy Officer — Jamie Larsen, Owner & Privacy Contact.
Email:
Telephone: 604-359-3080
201–3701 Hastings Street
Burnaby, BC V5C 2H6
8. Changes to this policy
We may update this policy when our practices or services change. The date above shows the latest revision. Where required, we will provide additional notice or obtain consent before using information for a new purpose.
