I bought a pair of Drifters so I could sleep thru the noise of the 'any night of the week' tequila fueled parties and the howling of wild dogs in my new life in the suburbs of Puerto Vallarta. Work GREAT!

This is the best place to get your earplugs! These earplugs (getting my fourth pair), saved my life, no exaggeration ! I am such a light sleeper, and been suffering from migraines too, Jamie and his team helped me and my family with a few earplugs over the years! I am buying more just to have a pair in car and for traveling and all, the quality is fantastic!!! These small pretty pink earplugs have changed my life for better, no need for sleeping pills and no headaches! Genuinely thank you! Highly recommend!!!

Highly recommend. Have problems with insomnia when travelling and snoring spouse. For the first time, I was able to sleep using the drifters. Jamie was very patient and an excellent resouce throughout the entire process. Definitely worth the money!!!

M.😇

I cannot recommend this place enough. I would give them more stars if they were available. Sharing my experience below (be forewarned, it is a long read), but the summary is that this was one of the best customer service experiences of my life and the product itself is quite literally life changing for me.

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My experience:

For context, I'm someone who is very easily overwhelmed by sound which is disruptive to my everyday life and causes a high baseline level of anxiety (humming and beeping appliances are my nemeses).

I've attempted multiple different solutions to curb this issue:

- foam earplugs: painful after a few hours, must be replaced every day or if it gets wet, wasteful, and expensive per use

- reusable earplugs: not as effective, also painful after a few hours, strangely irresistible to my dog who hunted down and destroyed two successive pairs in their protective casings, expensive for how unimpressively they work and how tasty my dog finds them

- noise cancelling headphones: must have something playing to cancel out noise effectively which nullifies their usefulness when I want quiet and can't comfortably be worn to sleep

I finally decided to bite the bullet and shell out the money for what I hoped would be a more permanent solution to my problem, which proved to be the correct decision. This rivals getting Lasik as one of the best decisions I've made for my well-being.

I had an in-person consultation with Jamie, who was wonderful throughout this entire experience. The consultation itself included getting a cast done of my ear canal and discussing my options.

I chose the Drifters, as they have their highest level of noise reduction (on par with their other filter-free/solid models), are a softer silicone (comfortable for sleeping and daily wear), and have a low profile (making them, again, great for sleeping but also very discrete for daily wear if that's important to you). I made the order and was told the finished product would arrive in 2 weeks.

The 2 weeks passed and I got a call from Jamie that they could be picked up at the store (already a very nice thing to do, as they would otherwise take longer to then be shipped to my home and he thought [correctly] that I might want to pick them up sooner since I'm local).

After I wore the earplugs for a few days, I noticed that they didn't fit quite as snuggly as I expected them to, and that they hurt my ears if I wore them long enough. Unsure if this was an issue with the earplugs or simply user error, I contacted the store. They were extremely helpful, gave me some tips, and told me to contact them right back if the problem was still occurring.

This is where they really went above and beyond. The problem did continue to occur, but I did not contact them back for a few more weeks because of work and general burnout. I finally managed to reach out to Jamie, who let me know that, though I hadn't gotten back to him, he'd followed up on my file anyway to see if he could spot any issues and ended up noticing that the photo of the order didn't look exactly like the photo of the cast he'd taken. It turns out that the supplier had accidentally sent me the wrong order. He had them remake my order and send it to me.

He told me all this when I called, and that, since he'd placed that replacement order about 2 weeks ago, it should be getting to me soon. Serendipitously, it arrived within 2 hours of that call.

Now, for the earplugs themselves:

- They fit me perfectly and so are extremely comfortable. I wear them near constantly and often forget I have them in.

- While they mute sound, unlike foam earplugs, what does come through is not muffled. For me, this is wonderful because it means I can still hear important things like overhead airport announcements, sirens when driving, or my violin as I practice.

- Bonus: They are easy to clean and my dog has shown no interest in them.

I am extremely happy with my purchase. Thank you to Jamie and the rest of the team for helping to make the world a more accessible place.

100/10 - HIGHLY RECOMMEND!!!!!!!!!!Vancouver Custom Ear Plugs are a game changer. I WAS the worse type of sleeper, could never get a full nights sleep but now, I'm sleeping better than i ever did. I do not hear a thing anymore with these ear plugs and I'm annoyed at myself for not getting them sooner! Great service and fantastic product!

I was impressed 👌 right from the first moment I called. Just received my package! Absolutely perfect. These people care about their customers satisfaction!

After becoming extremely sensitive to sound following a traffic accident, I found it difficult to sleep deeply due to even the slightest noise. I tried various sleep earplugs available on the market, but none of them fit my ears properly and kept falling out. After searching for a long time, I found VCEP Custom Sleep Earplugs. They maintained their shape until I woke up, so they didn't hurt and didn't fall out, effectively blocking out noise. This product became my top priority for improving my quality of life.

Got my earplugs here last year, they’ve been great. I DJ so I’m around loud music constantly. When I’m wearing my custom earplugs, the filter is so good it still makes me feel very present and immersed in the music. Love the feeling of knowing I’m saving my hearing one beat at a time!

Got two sets of ear plugs from Vancouver Custom Ear Plugs and they both work great! Excellent service and quality.

I live in Miami but fortunately VCEP came up in my Google search for custom earplugs -- my sleep plugs were well worth it and fit great! Also very communicative and updated me on the manufacturing process.

Jamie and Erin went above and beyond in making sure I was 100% satisfied with my custom 'Drifter' earplugs. I rely on these every night for blocking out my husband's snoring, and they've made a considerable difference in my sleep quality over the past 4 months. Initially I had custom plugs made at a Hearing Aid Clinic, however these caused a discomfort in my ear canals to the point where I couldn't wear them anymore. I think it's the material they use, it's not as soft as the Drifter plugs. I honestly wish I had just gone to see Jamie first - could've save a lot of trouble.

What I really appreciate about Jamie and Erin's service is that if you do need an adjustment, they will continue working with you until the plugs work perfectly with your ear. After a few weeks I noticed a small discomfort forming inside my right ear, and when I contacted Erin she didn't hesitate to book me in for an adjustment. They wanted to make sure I was happy - and in the end, I am truly satisfied and grateful I could find something that worked for my sensitive ears.

Thank you both so much !

I had previously been fit with earplugs from a different business, and despite my high hopes, they just never quite fit properly and the business wasn't responsive to trying to fix the problem. Deciding that I needed to try somewhere else, I contacted VCEP. I was booked in for an appointment with Jamie the next week and less than two weeks later I received my two-sets of customs ear plugs (intended for motorcycle riding). The fit was perfect, and the work great. After telling Jamie about my less than satisfactory first try at the other business, he reassured me that if I had any problems with the fit of the VCEP plugs then they would make it right. They fit great right away so I didn't need to follow up, but I'm completely confident that they would make any adjustments if I needed them. I just wished I had gone to Jamie the first time and not had months of bad fit and questioning whether the ear defenders were even worth it. The VCEP ones certainly are. Highly recommended.

I highly recommend Jamie and the team at Vancouver Custom Ear Plugs. These are by far the best ear plugs I've ever had, and their service is unmatchable. Worth every penny:)

Vancouver Custom Ear Plugs are great! The owner was very knowledgeable and personable during my fitting with him at the Burnaby office. I bought the ranger pros which are surprisingly better than electronic ear muffs. I definitely recommend this company and their products.

I'm glad to have chosen Vancouver Custom Ear Plugs.Some time after my purchase, I left a message with Jamie and he followed up immeadiately to assist me. He sent me the required items without a fuss or delay. Thank you so much for your excellent customer service and your great attitude. The ear plugs have been excellent. I couldn't swim without them.

Great experience

Ordered the Drifters because I'm a side sleeper and sensitive to noise, so it's hard for me to get to sleep, and stay asleep. I have been using standard foam earplugs for years, and sometimes they come out of my ears during the night and don't block out noise as much as I'd like. The first pair of Drifters I recieved from Vancouver Custom Earplugs didn't work as well as I'd like them to, but the team were quick to make adjustments, and the second pair are perfect. The first morning after I tried them I slept through my alarm, which never happens! Thanks to the team for the great service.

Couldn’t be more happy about the product and costumer service. I went for the swimming plugs. No more water in the ears! Thank you

I was recommended to Vancouver Custom Earplugs by a friend who swears by his custom earplugs at all the events we go to. At first, I wasn’t sure why I’d need them — but I decided to take a leap of faith and booked a consultation.

Jamie is fantastic — super friendly, knowledgeable, and clearly passionate about what he does. The process was smooth and only took a few minutes. About 2–3 weeks later, I received my custom earplugs from Vancouver Customer Earplugs and I can honestly say I’ll never go back to anything else. The quality is excellent, and Jamie is always available for questions or adjustments if needed.

I purchased both the Drifters and the Concertos Earplugs, and they’ve been game changers ever since. If you’re looking for honest service, great support, and top-quality earplugs, I highly recommend Jamie and Vancouver Earplugs.

Easiest 5/5 in my life. Jamie is incredibly kind, knowledgeable and provides exceptional customer service.

I purchased both the Drifters and the Concertos for me and my wife and both fit exceptionally well.

He even went out of his way to hand deliver them due to an upcoming event we had. Will definitely be a return customer should I need anything additional in the future.

I went to see Jamie to get custom ear buds for my Bose Proflight 2. The original buds wouldn’t stay secure and needed frequent readjustment throughout the day. When I met with Jamie to make the ear molds, he took the time to explain the process and answered all my questions.

When I received the custom ear buds, they fit the Bose headset perfectly and stayed securely in place. I’ve been flying with them for over a month now — they’re easy to put in, comfortable to wear for long periods, and require minimal adjustment during the day.

Thanks, Jamie, for the excellent product and support!

Excellent service, super friendly and very well informed on what I would need for my work and sport. Glad I chose this shop.

Jamie is friendly, thorough, and extremely knowledgeable about earplugs! Absolutely amazing customer service, he went out of his way to make sure my sleeping earplugs fit perfectly. If you're looking for custom earplugs, I insist that you come here!

Excellent product and service. Jamie's attention to detail with my needs for a custom product and fit were amazing. I would highly recommend.

Jamie was awesome! Super helpful and clear about the process itself as well as what the final product would be like. Samples of earplugs are available to peruse and taking the initial ear shape is done carefully and without issue. The actual earplugs work wonderfully. I got the drifters (the ones for sleep) and I actually use them for more than just sleep with great success.

I’ve used Jamie several times now to take impressions for custom IEMs. His attention to detail and level of customer service is amazing. I recommend his services to anyone needing very high quality impressions taken.

Jamie Larsen, the audio specialist at Vancouver Custom Earplugs, has been an incredible resource for me over the past five years. His extensive knowledge about ear protection and hearing, along with the high-quality products he provides, has truly improved my daily life. As a music teacher, my classroom can get quite loud with instruments and voices, but my custom musician earplugs give me much better control over the volume and protect my hearing. I also love the silicone sleeper earplugs, which I use on airplanes, while swimming, and even for extra noise cancellation during sleep. These earplugs have made such a positive difference in my life. I highly recommend Vancouver Custom Earplugs to anyone looking for effective and reliable ear protection. Thank you, Jamie, for your outstanding service!

I highly recommend working with VCEP - Jamie is persistent and does whatever is needed to make sure you have a great fitting pair of ear plugs. I have both the sleep and music earplugs. I sleep on my side mostly and, after a bit of iterating on it (apparently my ears are a bit weird, it'd probably work for most people on the first try) we ended up with super comfortable earplugs that I can wear all night and sleep on either side very comfortably.

I've had my custom earplugs for close to a year now and they've been amazing. I am a terrible sleeper and live in the city where there is always noise. I have tried many generic earplugs and they always fall out my ears due to having small ear passives. I was skeptical to pay hundreds of dollars for custom ones but I wish I'd done it sooner.

The first month they were difficult to get used to. I found it really difficult to get them out of my ears. I would wake up in the night and panic because I literally couldn't hear anything and would try to pull them out of my ears. Not being able to easily sent me into more of a panic. After a month I figured out how to remove them easily and I stopped waking up in a panic.

They come with a case. My only feedback is the case is useless if you purchase the glow in dark earplugs as they need light throughout the day in order to glow at night. I bought a clear container to keep them in. Glow in the dark seemed like a cool feature but it's not really coming into much use. They rarely fall out of my ears and if they do it's well into the night by which time the glow has worn off.

I’ve got Jamie in the past before for send me custom 25 dB sloped earplugs amazing to connect one hearing and got some custom filled earplugs to say I rock those for about five or six years and was not happy with them coming back to Vancouver custom earplugs Jamie always supplies and outstanding product. Good quality service and everything in house and mine are fitted. They’re not backing off. Didn’t have to get them redone. I’m currently using 30 dB sloped, custom fitted earplugs. If you get your ears filled for custom earplugs, I highly recommend going to Thank you very custom earplugs all your custom earplugs needs hearing needs

Jamie and Erin are the best! Very friendly and cooperative. I had a slight issue with the earplug and they fixed it within a week. These customized earplugs are the best though a bit expensive.

Fantastic ear plugs, having both musician's and drifter for sleep. They work beautifully, feel like nothing is in my ear, and so I can wear them all day no worries. The musician ones turn down the volume without affecting the sound. They also made the drifters glow in the dark so that I can find them if I drop them at night. Amazing service and you can tell the love they put into their creations.
I used them at Shambhala music festival, 25db, was perfect for raging in front of the stacks of speakers for hours. Felt like I was wearing nothing at all. Beauty.

Ever since I called yesterday, I felt more than comfortable with the entire process. I learned more in 5 minutes talking to Jamie that it was a no brainer to go with VCEP. It was quick, painless, and very informative. I’m a touring musician and needed some guidance as I’ve already made so many mistakes with my hearing in the past. Not to mention accidents as well. Jamie is direct, friendly, personable and knows what he’s talking about. You’ll be in great hands!

I had a great experience with Jamie from VCEP! Friendly, communicative and the earplugs fit/work great! 🙂

More than a year later, getting custom ear plugs is still one of the best decisions I've made.
I get a much, much better sleep quality and the ear plugs are not showing any sign of wear / damage. Jamie has been super friendly and professionnal.

I had a very good experience with Vancouver Custom Earplugs. The customer service is exceptional and you can tell that they really want to answer questions and solve any issues that come up. Jaime explained everything in terms of the moulding and shipping process and answered any questions that I had.

The drifter earplugs didn't cut quite as much noise as I hoped for - they block quiet-moderate noises, but things like floorboard creaking and loud snoring will still come through. However, they are easier to pop in, more comfortable to sleep with than foam plugs and don't fall out at night, so I've kept them and use them almost nightly. I believe they do help with my sleep.

Jamie and team are the best. The earplugs are very comfortable and much better than anything else out there!

I have never been able to wear earplugs comfortably, but my brother swears by these earplugs and bought me a pair for Christmas. The fitting was quick and painless, and the first night after they arrived I had the most comfortable full night’s sleep that I’ve had in years! I have a spouse who has to have the TV on to fall asleep, and he and the dog both snore loudly, but I can’t hear anything anymore! I’m a side sleeper and I can’t feel these AT ALL. They’re amazing!

Jaime and his team were super helpful. They answered my earliest questions about in-ears, made good recommendations throughout the process, and the final product is spectacular. If you’re serious about hearing yourself on stage, you need a pair of custom in-ears, and VCEP will get you there.

The ear plugs came in perfect. Jamie is very helpful and friendly. He will also follow up with you in case you have any questions!

Connected with Vancouver Custom Ear Plugs for some help in blocking noise when sleeping. They went through the process in detail, showing me on models what would be done. I learned a lot about how the ear is shaped and why regular foam plugs won't successfully dampen noise. After the explanation, a silicone mold was injected in my ear. The process was only uncomfortable for a few moments as the molding set and it was more a strange sensation. After picking out colours, I was set! A few weeks later my customized plugs have arrived and they work beautifully! I can sleep comfortably on my side and am able to have a peaceful sleep undisturbed by noise! It is an investment, but well worth it for your health and wellbeing. Very satisfied with my experience and highly recommend!

Nothing but good things to say. Jamie has been perfecting his craft for a long time and it shows. First he will explain the product to you and then make a molding of your ear canal. I bought the custom drifters sleeping plugs and they are amazing. Hurts the wallet a bit but long term these are definitely worth it. I live beside a highway and now I can have my window open and not hear anything. Definitely recommend if you are on the fence about custom plugs. Also they are comfortable and easy to take out.

Highly Recommended. Purchased VCEP 2 in ear musician monitors. Jamie’s expertise in creating a custom fit and amazing sound with the VCEP 2 Drivers resulted in a in a perfect in ear monitor. Customer service was off the charts great.

It's clear Jamie has extensive experience in this industry. Every bit of the process was polished. Super prompt to get me in for fitting.
He let me do a computer based orientation for work during the fitting. Great personality. They rushed my ear plugs for pick up 2 days after fitting.WITH A BONUS....
I originally ordered one pair and a 3rd plug to complete a pair I misplaced one from another company quite some years ago.... HE MADE IT 4 PLUGS FOR THE PRICE OF 3!
I will be recommending Vancouver Custom Earplugs to everyone I know and if I need plugs again I'm looking forward to working with Jamie again.

Super awesome, caring people!! Everyone at Vancouver Custom Earplugs is an incredible person! They explain every little detail about how IEMs work, and guide you through every chapter of the process of purchasing In-Ear Monitors. Truly kind and caring people that love their jobs, helping their customers, and want the best for your ears and your hearing. I got my IEMs exactly how I wanted them, with fast shipping and perfect fit. I 100% recommend.

My mom got her ear plugs from this company. Not only the quality of earplugs are top-notch; people are very professional and client-centred. 100% recommend.

Right from the moment Jaime answered my first phone call enquiry he was professional and personable. He met me to do my molds and was a pleasure to deal with. It was refreshing to have great customer service from someone that clearly is very knowledgeable and enjoys what he does! Thanks for a great experience!

I had a great purchasing experience with Vancouver Custom Ear Plugs. The moulding was quick and painless and Jaime was informative and honest with his communication. When I received my earplugs they fit perfectly, but were as we discussed. I messaged jaime and he called me back right away, and rectified the issue swiftly. I highly recommend their products and services and will continue to support them.

Their service is excellent their technicians worked very professionally in order to make my ear protection device fit right perfect to my ears and the mix of colors suitable exactly to my liking, ill be soon ordering another set on different colors they are definitely addictive 👍🏾👍🏾👍🏾

Worth every penny, run…don’t walk to get your custom earplugs. Comfortable, high quality, and did I mention you don’t wake up with sore ears at all. As a side sleeper, these really are a dream. Jamie is also incredible to deal with.

Jamie was super knowledgable, and made the entire process of getting me setup with my custom sleep earplugs very comfortable and seamless.

I requested to make mine have inner tips be glow-in-the-dark so i could find them easily at night, but on the exterior, black. He made it happen, super cool to see the final result!

Jamie was awesome! He explained every step of the process as he went along, and was a pleasure to deal with.
Love my new replacement Drifters sleep earplugs!

Jaime was very helpful, thorough, replied promptly, answered all my questions and explained everything in detail. His customer service, expertise and care for his clients was truly top notch.

The ear plugs blocked out sound better than any other I've had in the past. They also glow in the dark. I wish I had found him earlier, highly recommend.

I was looking for musician ear plugs that were rather discreet and comfortable wearing for long hours especially for DJing and festivals. VCEP offers a micro that performs just as good as the regular sized ones. Very satisfied with these quality ear plugs. Package comes with a pouch, cleaning tool, and optional ear lube. Consultation process was simple and easy, with no pressure to commit. Tech specs available to help inform your purchase. Great communication. Arrived in about 3-4 weeks after consultation. Thanks!

Thanks Jamie for helping me get custom earplugs that fit my ears perfectly. They’re perfect for sleeping at night and they’re super comfortable. Well worth the price.

I can’t thank Jamie enough! I was in a serious motorcycle accident 3 years ago, sustaining a traumatic brain injury. I really struggle with noise. My husband found Jamie and he has changed my life. He made me some musician ear plugs. I started with the middle filter. As I lived life, I realized I needed the full filter. I called Jamie, due to post PTSD I am unable to drive. He mailed me new filters. When they arrived I called Jamie, he walked me though how to switch them out with ease. I can’t thank him enough for truly changing my life! I am now able to enjoy a dinner out with my family, something I would have to suffer through or would have to miss out on.

This was the best and seamless experience for getting my custom earplugs done. Jamie is an absolute professional and walked you through each step leaving you to have no questions to ask. He’ll be the only one I get my custom ear plugs from now going forward.

I own a set of the Drifters for sleep and the Protectors for the shooting range. Both perform amazingly and fit snuggly. The Drifters are comfortable when I sleep on my side.

One of my Drifter's recently tore when taking it out, possibly because it was molded slightly too thin and Jamie had a replacement sent out for free under the 3 year warranty within a week.

Super professional and pleasant to deal with.

Jamie was excellent and completely knows his stuff. I love how he took the time to describe to me the technical part of what he does and had me out of there in 30 minutes with my molds in hand.

Great customer service, highly recommend

So happy with the customer service and quality product. I purchased the defenders for maximum protection because I work in the steel trades welding,grinding,gouging etc.

I bought sleeper earplugs and I purposely let my parents' Boston terrier sleep with me when I visited one night to test them against her horrible snoring. It was the first successful night ever letting her sleep in my bed.

I also just moved into the city and have been sleeping with them every night to block out sirens, etc. It took a few days to get fully used to them but now I don't know what I would do without them.

Jamie is very nice and communicated well when we were setting up an appointment. Highly recommend seeing him for earplugs! (:

Love my new ear plugs for swimming from Vancouver Custom Ear Plugs. The fitting was quick and comfortable. I used to use Speedo silicone ear plugs. Wish l had changed to Custom Ear Plugs years ago. Way more comfortable and they do thier job without constant adjustment.

We've been using Vancouver Custom Earplugs for over 3 years now and they have supplied over 150 pairs of the custom ear defense plugs for our employees. We've have had nothing but positive comments from the people wearing them. They come to our facility and the process doesn't interfere with our production. I've found them to be a very professional business with a quality product and great after sales support.